UX Audit: Understand what's really not working – and why

Before you optimise, you need to know what to optimise.

A UX Audit systematically and evidence-based uncovers the strengths and weaknesses of digital products. We combine quantitative measurement with qualitative expert review – and translate findings directly into prioritised recommendations for action.

The result is not a problem catalogue. It is a clear basis for decisions.

01
Kick-off & Goal Definition

Shared understanding of context, user groups, and review areas.

02
Quantitative UX Measurement (UX Measure)

Measurable UX data on six dimensions – using the UEQ (User Experience Questionnaire).

03
Expert Review based on DIN ISO 9241

Systematic analysis by two certified usability experts.

04
Results Workshop & Action Planning

Prioritise together, derive concrete measures, plan implementation.

05

Why a UX Audit matters

Makes visible what's holding users back daily – without extensive user studies

Combines numbers and expert knowledge into a robust overall picture

Delivers clear prioritisation: which issues have the biggest impact?

Creates internal acceptance for UX investment through traceable evidence

Ideal before a redesign, a release, or a strategic repositioning

What you get
out of it

  • A clear picture of your product's UX strengths and weaknesses
  • Prioritised action plan with effort/impact assessment
  • Communicable findings for stakeholders and management
  • Solid basis for budget decisions, roadmap, or follow-up projects
  • Norm-based evaluation – not opinion, but method

Questions we often hear
before we start

"We know our UX isn't good – but we don't know exactly where."

"Our stakeholders want numbers, not gut feelings."

"We're planning a redesign and want to know what we must keep."